Terms of sale
These terms of sale regulate the rights and obligations between LunorWear and customers in connection with the sale of products via the website https://lunorwear.com . By using the website and placing an order, you accept these terms.
1. Scope and acceptance
- Use of the website and placing an order requires acceptance of these terms of sale.
- The customer confirms that he is of legal age and has the legal capacity to enter into a binding agreement.
- The customer is responsible for providing correct and complete information when ordering.
2. Use of the products
The products are intended exclusively for private and non-commercial use.
3. Prices
- All prices are stated in Danish kroner (DKK) and include VAT, unless otherwise stated.
- LunorWear reserves the right to change prices without notice.
- In the event of obvious pricing errors, LunorWear reserves the right to cancel the order.
4. Orders
- All orders are subject to availability.
- After payment has been completed, you will receive an order confirmation via email.
5. Payment authorization and verification
By placing an order, you authorize us to charge the full amount (including any taxes and shipping) to your selected payment method.
In some cases, additional verification may be required to protect against fraud. Orders may be delayed or canceled if payment cannot be approved.
6. Declined or failed payments
If your payment is declined, we recommend that you:
- Ensures that your payment information matches the bank's information
- Trying an alternative payment method
- Contact your bank or payment provider for further assistance.
LunorWear is not responsible for any fees that may be charged by your bank or payment provider.
7. Refund
Approved refunds will be issued to the original payment method used at checkout.
Refund timeframes are described in our Returns and Refunds Policy and may vary depending on the bank or payment provider.
8. Payment methods
We accept the following payment methods:
- American Express (AMEX) – Payment by international credit card with high security.
- Apple Pay – Fast and secure payment via Apple devices.
- Diners Club – International credit card accepted by selected banks.
- Discover – Global debit card with secure online payment.
- Google Pay – Digital payment via Android devices and Google account.
- Mastercard – International debit and credit card.
- Shop Pay – Fast checkout via Shopify with saved payment information.
- Visa – Globally accepted debit and credit card.
9. Responsibility
- LunorWear is not responsible for damage resulting from improper use of the products.
- In the event of force majeure, LunorWear cannot be held responsible for delays or non-delivery.
10. Applicable law
These terms and conditions are subject to Danish law, subject to applicable consumer protection.
11. Changes to Terms and Conditions
LunorWear reserves the right to change these terms and conditions. Changes will only apply to future orders.
12. Contact
If you have any questions, please feel free to contact us:
Email: info@lunorwear.com
Phone: +31 970 10284067
Business address:
Turkooisstraat 3, 9743 KX Groningen, The Netherlands
Contact us via the contact form
Opening hours:
Monday–Friday: 09:00–17:00 (CET)
We strive to respond to all emails within 12 hours .